View Important Policies and System Requirements for this course.
This webinar was co-sponsored by ASCE's Transportation & Development Institute (T&DI) and ASCE Continuing Education
Instructor: Bryant Ficek, P.E., PTOE, M.ASCE
Course Length: 1 Hour
Purpose and Background
Requests regarding traffic-related issues are usually a part of the daily life of City Engineers and other professionals who work for and with government agencies. For some engineers, directly dealing with the public, the “soft side” of engineering, can be a difficult process; however, responding to citizen requests is a critical part of the job and effective communication can lay the groundwork for cooperation on other issues and future projects. The webinar provides a foundation for responding to traffic issues agencies routinely encounter in an efficient, effective, and easy to follow way. This course assumes you have knowledge of the MUTCD and provides assistance in conveying that knowledge to the public in regard to their requests. Professionally opening lines of communication between the public and engineers will further facilitate good traffic engineering.
Primary Discussion Topics
- Importance of citizen communication
- Top 15 traffic-related requests and concerns
- Methodology for satisfactorily engaging and responding to requests and concerns
- Development of templates to improve response efficiency
- Value of proper record keeping
- Case studies reviewing actual citizen requests along with the procedures followed and responses
Learning Outcomes
Upon completion of this course, you will be able to:
- Become familiar with common traffic-related requests and concerns
- Determine the process of responding to requests/concerns
- Know how to use templates and record keeping to be efficient and responsive
- Discuss how the response methodology works in actual situations
Webinar Benefits
- Discover the top traffic-related requests/concerns of citizens
- Learn the importance of communication with citizens and methodologies to satisfactorily engage and respond to their traffic-related requests
- Review case studies demonstrating the procedures discussed
Assessment of Learning Outcomes
Students' achievement of the learning outcomes will be assessed via a short post-assessment (true-false, multiple choice and fill in the blank questions).
Intended Audience
- Traffic engineers, public and private, who work on intersection traffic control, vehicle speeds, and other local residential/livability issues
- Civil engineers (and EITs), public and private, who work for cities and counties dealing directly with citizens
- Community advocates
- Government officials
Webinar Outline
- Importance of citizen communications
- Top 15 requests/concerns
- General response procedures
- Response templates
- Value of record keeping
- Case study – request for stop sign
- Case study – concerns about speeding
- Case study – concern about truck traffic
- Questions
How to Earn your CEUs/PDHs and Receive Your Certificate of Completion
To receive your certificate of completion, you will need to complete a short on-line post-test and receive a passing score of 70% or higher within 1 year of purchasing the course.
How do I convert CEUs to PDHs?
1.0 CEU = 10 PDHs [Example: 0.1 CEU = 1 PDH]